- GENERAL INFORMATION
- PROCESSED DATA
We will process the following personal data provided by you into our booking system or through cookies when registering for, signing up to, using, giving feedback and communicating with the Service:
- email address;
- IP address;
- Booking information including which game, time and date you book;
- purchase information;
- technical data, which may include the URL you are accessing the Services from, your IP address, unique device ID, network and computer performance, browser type, language and identifyinginformation and operating system;
- location data; and
- information about your mobile device or tablet in terms of brand, model and operating system.
We are unable to provide you with the Services unless you provide us with the personal data above. The processing of the personal data above is necessary to enter into the agreement with us and is necessary to maintain the contractual relationship between you and us.
- PURPOSES OF PROCESSING
We will process the personal data set out above for the following purposes:
- to send you alerts or messages by email or otherwise, including to provide you with marketing of our and our related parties’ products and services;
- to improve and develop the Services or new services and products and to analyse your use of the Services;
- AUTOMATED DECISION-MAKING
We use automated decision-making to be able to fulfil ticket booking and sales. The personal data used for automated decision-making the are the following:
- Ability to pay by card
When purchasing tickets, if the payment does not go through the purchase is declined and you will receive and email that the purchase did not go through. You are, of course, welcome to try again with a new purchase.
- LEGAL GROUND
Fulfilment of contract. We process your personal data to be able to let you book and buy VR experiences.
Legitimate interest. The processing of your personal data for the purposes of testing the Services is conducted on the basis of the legitimate interest of Enterspace AB. Our legitimate interest for the processing is that we need to log data when you use the Services to be able to maintain sufficient IT-security, to evade fraud and to protect the Services from cyber threats. We also log data for the maintaining and improvement of our Service.
- DISCLOSURE OF PERSONAL DATA
We may share and disclose your personal data above to newsletter service providers, booking system service providers, web analytics providers, service providers hosting the Website and payment system services to be able to provide services needed to ensure the Services.
Category of Recipient of Personal Data Territory Applied safeguard Newsletter Service Provider USA EU Model Clauses Booking System Service Provider UK N/A Booking System Service Provider France N/A Web Analytics Provider USA EU Model Clauses Hosting Services Provider Sweden N/A Payment System Service Provider USA EU Model Clauses
Our newsletter service provider, payment system service provider, and web analytics provider are located outside the EU/EEA and we are therefore applying relevant safeguards for the data transfers to this/these recipients. You can acquire further information regarding the transfer by contacting us.
- RESPONDING TO LEGAL REQUESTS AND PREVENTING HARM
We may access, preserve and share your personal data in response to a legal request (like a search warrant, court order or a subpoena or the like), or when necessary to detect, prevent and address fraud and other illegal activity, to protect ourselves, you and other users, including as part of investigations.
- COOKIES, PIXELS AND OTHER SYSTEM TECHNOLOGIES
- COOKIES, PIXELS AND OTHER SYSTEM TECHNOLOGIES
We store your name and email address for as long as you subscribe to our newsletter. We will also store some of your personal data, such as your purchase information in accordance with the time set out in applicable laws, such as the Swedish Bookkeeping Act.
The Services are not directed to persons under the age of thirteen (13). If you are a parent or guardian of a person under the age of 13 and you become aware of that the child has provided personal data to us without your consent, please contact firstname.lastname@example.org to exercise your access, rectification, erasure, limiting of processing and objection rights.
- YOUR RIGHTS
You have an absolute right to object to the processing of your personal data for direct marketing. You also have the right to recall your prior given consent. The withdrawal of your consent does not affect the lawfulness of the processing based on the consent before its withdrawal, and we may continue processing your personal data based on other legal grounds, except for direct marketing.
You have the right to request access and further information concerning the processing of your personal data, or request that we correct, rectify, complete, erase or restrict the processing of your personal data. You have the right to obtain a copy of the personal data that we process relating to you free of charge. For any additional copies requested by you, we may charge a reasonable fee based on administrative costs.
If the processing is based on the legal grounds consent or fulfilment of contract you have the right to data portability. Data portability means that you can receive the personal data that you have provided to us, in a structured, commonly used and machine-readable format, and have the right to transfer such data to another data controllers.
- CONTACT INFORMATION
To exercise your rights, or if you have any questions regarding our processing of your personal data, please contact us at the following address: email@example.com. In your email please state your full name, your user name and nick name in the Services. The email address you use needs to be the same one as used when registered to the Services. Note that you should sign the request to receive information of the processing of your personal data yourself.
If you have any complaints regarding our processing of your personal data, you may file a complaint to the competent data protection authority. You can find out more about the local data protection authorities under the following link http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.